Shipping Policy & Times

Shipping Policy – Flexi Africa

Last updated: 03/04/2026

At Flexi Africa, we aim to deliver your order efficiently while offering a diverse range of African-inspired and African-made products.

1. Order Processing

  • Orders are typically processed within 1–5 business days
  • During high-demand periods, processing may take slightly longer
  • Once your order is dispatched, you will receive a confirmation email with tracking details (where available)

2. Shipping & Delivery Times

Flexi Africa works with a network of fulfilment partners, both locally and internationally.

Estimated delivery times:

  • Australia: 7–15 business days (average), up to 30 days in some cases
  • International: 10–25 business days (average), depending on location

Delivery times may vary depending on:

  • Product type
  • Supplier location
  • Destination country
  • Customs processing

These timeframes are estimates and not guaranteed.

3. Product Origin & Fulfilment

Flexi Africa offers a curated mix of:

  • Authentically African-made products
  • African-inspired designs sourced through global partners

As a result:

  • Some items are shipped directly from international fulfilment centres
  • Others are dispatched from African suppliers or regional warehouses

If your order contains multiple items, they may arrive separately.

4. Shipping Costs

  • Free standard shipping is offered on all orders unless otherwise stated
  • Any additional shipping options (if available) will be shown at checkout

5. Tracking Orders

  • Tracking is available for most orders
  • You can track your order via the “Track Order” page on our website
  • Some international shipments may have limited tracking updates while in transit

6. Delays

Delays may occur due to:

  • High shipping volumes
  • Customs inspections
  • Weather or logistical disruptions

If your order is delayed, please contact us and we will assist you.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Contact us immediately
  • Changes may be possible before dispatch

Flexi Africa is not responsible for orders lost due to incorrect addresses.

8. Customs, Duties & Taxes

Depending on your location, your order may be subject to:

  • Customs duties
  • Import taxes
  • Local fees

These charges are determined by your local authorities and are the responsibility of the customer.

Flexi Africa does not control or collect these charges.

9. Delivery Issues

If your order:

  • Has not arrived within the expected timeframe
  • Arrives damaged
  • Is missing items

Please contact us with:

  • Your order number
  • Relevant details or photos

We will investigate and assist accordingly.

10. Contact Us

For shipping enquiries:

Flexi Africa
Email: support@flexiafrica.com
Website: www.flexiafrica.com